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Operations management is a core business activity concerned with the design, production and delivery of goods and services to the customer.  Operations decisions are central to achieving competitive advantage; as such, managers must strive to master key OM concepts, methods and tools.  This is a survey course intended to lay a solid foundation for OM proficiency by exposing students to a wide array of issues in operations management.  Of particular interest in this course is the OM sub-discipline of Project Management, with an emphasis on practical tools and methods.

Successful students will become familiar with important considerations in operations management theory and practice.  Topics covered will include operations strategy, project management, product/service design, business process management, quality management, facility location, facility layout, inventory and supply chain management and enterprise business solutions (ERP and CRM).