Operations management is a core business activity concerned with the design, production and delivery of goods and services to the customer. Operations decisions are central to achieving competitive advantage; as such, managers must strive to master key
Successful students will become familiar with important considerations in operations management theory and practice. Topics covered will include operations strategy, project management, product/service design, business process management, quality management, facility location, facility layout, inventory and supply chain management and enterprise business solutions (ERP and CRM).
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